State Farm® Insurance Agent Scott Southland
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
jonas onorio
December 5, 2025
5
out of
5
rating by jonas onorio
"Great !!!!"
Otis Ray
December 4, 2025
5
out of
5
rating by Otis Ray
"Andrea Ruwersma was so awesome and patient with me walking me through every step I needed. I appreciate you guys at State Farm ❤️"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Andrea provided you with excellent support and guided you through every step. We truly appreciate your trust in State Farm and are always here to help whenever you need us! Scott Southland State Farm"
jeremy traskal
November 20, 2025
5
out of
5
rating by jeremy traskal
"Been with this location many years. Absolutely great with everything. Especially with handling my claim for my car getting totaled by a deer. Always great to work with them. 5 out of 5 stars"
We responded:
"Thank you so much for your kind words and continued trust over the years! We're glad we could support you through such a challenging situation with your claim. It’s always our goal to provide the best service possible, and your 5-star review means a lot to our team. We look forward to assisting you whenever you need us! Scott Southland State Farm"
Aaron
November 18, 2025
5
out of
5
rating by Aaron
"I've done business with them for years. They are always courteous, are great at following up, and help us to save as much money as possible."
We responded:
"Thank you so much for your continued trust and kind words! We're thrilled to hear that our team’s courteous service, diligent follow-up, and commitment to helping you save money have consistently met your expectations over the years. We truly value your loyalty and look forward to continuing to support your needs for many more years to come! Scott Southland State Farm"
orlando gladyness
November 3, 2025
1
out of
5
rating by orlando gladyness
"nothing to do with this office but dont recommend using statefarm for claims they take months and have horrible customer service"
We responded:
"Thank you for sharing your feedback. However, it appears that your experience is not related to our office. If you need help finding your agent, please let us know. If you have any questions or need assistance with services we provide, please feel free to reach out. We’re here to help!"
Adrian Garcia
October 27, 2025
5
out of
5
rating by Adrian Garcia
"Great job helping me a out and quick I would recommend them to anyone!"
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that we could assist you quickly and effectively. If you ever need help again, don't hesitate to reach out! Scott Southland State Farm"
Shawnna Fizer
October 15, 2025
5
out of
5
rating by Shawnna Fizer
"Everyone is always so friendly and helpful at this office! They are also super fast as responding!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team is friendly, helpful, and responsive. Your feedback means a lot to us and motivates us to keep providing excellent service. We look forward to assisting you again! Scott Southland State Farm"
Manuel Rollins
October 3, 2025
5
out of
5
rating by Manuel Rollins
"Andrea is so great, she always seems to help me and give me a easy and professional call/service. She always ask what else I need and makes sure I get the best insurance that helps me as a young driver. Thanks so much Andrea, GOD BLESS YOUR HEART!"
We responded:
"Thank you so much for your heartfelt review! We're delighted to hear that Andrea has provided you with such attentive and professional service. She truly cares about finding the best coverage for each client, especially young drivers like you. We’ll be sure to share your kind words with her. God bless you as well, and please don’t hesitate to reach out if you need anything else! Scott Southland State Farm"
Caleb McCann
October 1, 2025
5
out of
5
rating by Caleb McCann
"I have never had any issues with State Farm. My every encounter with them has been professional and handled promptly. I couldn't recommend them for renter's insurance enough!"
We responded:
"Thank you so much for your kind words and continued trust in State Farm! We're thrilled to hear that your experiences have been professional and prompt. Your recommendation means a lot to us. If you ever need anything else, we're here to help! Scott Southland State Farm"
Xuan Fan
September 24, 2025
5
out of
5
rating by Xuan Fan
"Scott Southland is awesome! Agent Andrea Ruwersma is very professional, helpful, patient, and kind. She helped me save more than $200 on my insurance, which was definitely a huge help. Highly recommended!"
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that Andrea provided you with such professional and helpful service, and that she was able to save you over $200 on your insurance. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. If you ever need assistance in the future, don’t hesitate to reach out! Scott Southland State Farm"
Brwn Alcantara
September 20, 2025
5
out of
5
rating by Brwn Alcantara
"Very understanding to my situation on my autos"
We responded:
"Thank you for your kind feedback! We're glad to hear that we could understand your situation and assist you with your autos. Providing personalized support is very important to us, and we're here whenever you need us. Scott Southland State Farm"
Jack Platschore
September 19, 2025
5
out of
5
rating by Jack Platschore
"Like a good neighbor Scott’s office is always there when I need them. Staff is very friendly and listen to my needs. They always come through for me."
We responded:
"Hi Jack, thank you so much for your kind words! We're thrilled to hear that our team consistently meets your needs and that you feel supported by our office. Providing friendly, attentive service is our top priority, and your feedback means a lot to us. We look forward to continuing to be here for you whenever you need us! Scott Southland State farm"
Chelsea Meyers
September 13, 2025
5
out of
5
rating by Chelsea Meyers
"Wonderful communication at this office! Shelby is always quick to respond and so helpful when I have questions about my policies!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Shelby’s quick responses and helpfulness have made your experience with us a positive one. We truly appreciate your feedback and look forward to continuing to assist you with your policies! Scott Southland State Farm"
Amber Jarboe
September 4, 2025
5
out of
5
rating by Amber Jarboe
"Shelby is the best! Very knowledgeable, quick and helpful!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Shelby provided knowledgeable, quick, and helpful service. We'll be sure to share your feedback with her. We appreciate your support! Scott Southland State Farm"
Ron Lindsley
September 4, 2025
5
out of
5
rating by Ron Lindsley
"I have had the pleasure of doing business with with Scott Southland-State farm ins for many years and everyone is professional, kind, caring and courteous"
We responded:
"Thank you for your wonderful review! We're so grateful to have had the opportunity to serve you over the years. Our entire Farm team truly appreciate your kind words about our professionalism, kindness, and care. We look forward to continuing to support you in the future! Scott Southland State Farm"
Prabhu
August 16, 2025
4
out of
5
rating by Prabhu
"Updated review: After posting my initial review, Chris personally reached out to me. He patiently listened to my concerns and carefully worked out the necessary steps to address them. Scott also went above and beyond with continuous follow-up calls, keeping me updated until the system reflected the changes. I truly appreciate the effort—Scott made sure I never felt left on my own, showing that they genuinely care about resolving customer concerns. Thank you Chris and Scott. Original review: Had a bad customer service experience. The person who answered the call did not have the knowledge of the policy eligibility requirements. Had to reach out to them multiple times for the same service. Still waiting for the problem to be addressed."
We responded:
"Your feedback is valued, and we appreciate the 4 stars! We’re so glad you had a good experience with us. Thank you for choosing State Farm for your insurance needs. Scott Southland State Farm"
Dawn
August 15, 2025
5
out of
5
rating by Dawn
"Hands down the best insurance office in west Michigan! The office staff goes above and beyond, every time! 100/10 recommend every time! They are patient, highly professional, competent and caring!"
We responded:
"Thank you so much for your incredible feedback! We're thrilled to hear that our team consistently goes above and beyond to provide you with exceptional service. Your kind words about our professionalism, patience, and care truly mean a lot to us. We appreciate your 100/10 recommendation and look forward to continuing to serve you with the same dedication! Scott Southland State Farm"
Dawn Rosel
August 15, 2025
5
out of
5
rating by Dawn Rosel
"Hands down the best insurance office in west Michigan! They go over and above every time! 100/10 recommend!"
We responded:
"Thank you so much for your incredible feedback! We're thrilled to hear that our team consistently goes above and beyond to provide you with exceptional service. Your kind words about our professionalism, patience, and care truly mean a lot to us. We appreciate your 100/10 recommendation and look forward to continuing to serve you with the same dedication! Scott Southland State Farm"
Todd Rodgers
August 14, 2025
5
out of
5
rating by Todd Rodgers
"Some of the nicest people you will ever talk to very friendly and helpful 👍"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Scott Southland State Farm"
Rachel Katt
July 29, 2025
5
out of
5
rating by Rachel Katt
"The team at Scott Southland Insurance has always been friendly, responsive, and easy to work with."
We responded:
"Thank you for your wonderful feedback! We're glad to hear that our team at Scott Southland Insurance has been friendly, responsive, and easy to work with. Providing excellent service is our top priority, and your kind words mean a lot to us. We look forward to continuing to assist you with all your insurance needs! Scott Southland State Farm"
Samantha Andrews
July 25, 2025
5
out of
5
rating by Samantha Andrews
"I’ve been with this State Farm for a few years now and insure 2 vehicles. Great coverage, price and the employees are awesome! I recommend Shelby, she is great!"
We responded:
"Thank you so much for your kind words and continued trust in our State Farm agency! We're thrilled to hear that you’re happy with your coverage, pricing, and the service you’ve received. Shelby will be delighted to know she made such a positive impact. We truly appreciate your recommendation and look forward to serving you and your vehicles for many years to come!"
Jeff Mc George
July 24, 2025
5
out of
5
rating by Jeff Mc George
"Very happy with the customer service and quick response from this office. All my questions were addressed promptly and professionally. I would highly recommend giving them a call to compare services. Shelby was especially helpful and offered some additional services that I hadn’t thought of adding."
We responded:
"Thank you so much for your kind words and positive feedback! We're thrilled to hear that Shelby and our team provided you with prompt, professional service and were able to assist you with additional options. Your recommendation means a lot to us. Scott Southland State Farm"
Andrew Onyaiti channel
July 17, 2025
5
out of
5
rating by Andrew Onyaiti channel
"The person I spoke to was patient, understanding and helpful throughout the all conversation"
We responded:
"Thanks Andrew! We're delighted to hear that our team member was patient, understanding, and helpful during your conversation. We strive to provide excellent service and your feedback means a lot to us. Scott Southland State Farm"
Don Hooker
July 10, 2025
5
out of
5
rating by Don Hooker
"Shelby is just fantastic, patient and thorough. She is a great addition to this agency."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Shelby provided you with such a positive experience. She truly is a valuable member of our team, and your feedback means a lot to us. We look forward to continuing to serve you! Scott Southland State Farm"
Amanda D
July 2, 2025
5
out of
5
rating by Amanda D
"Quick, easy, and super friendly! Not to mention the prices are amazing!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you found our service quick, easy, and friendly. Providing great value at amazing prices is something we strive for, and your feedback means a lot to us. We look forward to serving you again soon! Scott Southland State Farm"