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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Diesel Dave

September 28, 2024

1  out of  5
rating by Diesel Dave
"I have called several times and Devin will not send me the correct proof of insurance. I have also asked Devin to send me to an agent to make modifications to my policy. She has not done this. She cannot do her job. Please help Scott Southland. Long time customer and don’t deserve this treatment"
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John Antaramian

September 13, 2024

5  out of  5
rating by John Antaramian
"This is my first time filing a claim. The Amazing Emily, from State Farm's Scott Southland office on 4 Mile is my guardian angel! She was able to guide me through the process a filing an accident claim, a process that is as Greek to me as the alphabet is to an aunt! Although we have not yet concluded, I am optimistic that she will be my guiding light in the future as well. Thank you Emily and Scott Southland State Farm!"
We responded:
"Thank you so much for leaving us a fantastic 5-star review! We're delighted to know that Emily was able to guide you through the process of filing a claim, especially considering it was your first time. Our team strives to provide exceptional service and make the claims process as smooth as possible for our customers, and we're glad Emily was able to do just that. Scott Southland State Farm"
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Alyssa Varela

August 7, 2024

5  out of  5
rating by Alyssa Varela
"Andrea Ruwersma is amazing! She was so helpful and very friendly! Always willing to help answer my questions & gets back to me quickly. I love working with her and having her help with my insurance. Thanks Andrea!"
We responded:
"Thank you for sharing your positive experience with Andrea! We're glad to hear that she was able to assist you with all your insurance questions and provide you with excellent service. We appreciate your feedback and look forward to continuing to meet your insurance needs. Scott Southland State Farm"
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Socorro Rodriguez

July 24, 2024

5  out of  5
rating by Socorro Rodriguez
"Love working with this team! Affordable pricing and great service. Andrea and Meagan are the absolute best!"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers. Scott Southland State Farm"
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Lisbeth Ruiz contreras

July 18, 2024

5  out of  5
rating by Lisbeth Ruiz contreras
"excellent🙏"
We responded:
"Thank you, Lisbeth, for the 5-star review! Scott Southland State Farm"
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Abel Sepulveda

June 21, 2024

5  out of  5
rating by Abel Sepulveda
"Kevin did a great job representing State Farm, he’s very kind, professional, and patient. State Farm should feel proud to have him. Thank you Kevin!"
We responded:
"Thank you for your kind words, Abel! I'm glad to hear that Kevin provided you with excellent service for your home and auto insurance needs. We appreciate your feedback! Scott Southland State Farm"
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Elizabeth Castro

June 13, 2024

5  out of  5
rating by Elizabeth Castro
"The staff has been great here, Tania and Emily have been especially helpful in answering any questions or concerns. It is always great to have understanding and very helpful agents!"
We responded:
"Thank you for taking the time to leave a review, and we greatly appreciate your kind words and recommendation! We're thrilled to hear that you had a positive experience with us and found our team to be so amazing. Scott Southland State Farm"
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illren36

June 7, 2024

5  out of  5
rating by illren36
"I've always had a great experience with State farm."
We responded:
"Thank you for the 5-star review! Scott Southland State Farm"
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Robert Berghoef

June 5, 2024

5  out of  5
rating by Robert Berghoef
"I always getgreat customer service with the Soctt Sothlandd Agency. Any time I call in with a question or a change to my policy, the staff is extremenly helpful and quick to respond. I highly recommend this agency."
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your insurance needs. Scott Southland State Farm"
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Laura Cudney

May 29, 2024

5  out of  5
rating by Laura Cudney
"Emily is the most friendly agent I have ever worked with. Not only is she friendly, but extremely knowledgeable in every aspect of her job. She explained everything thoroughly and answered my questions promptly and helped me get as many discounts as possible! I will highly recommend her and State Farm to anyone and I look forward to dealing with her in the future!"
We responded:
"Laura, Thank you for the wonderful review and recommending our agency to others. Scott Southland State Farm"
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Curtis Johnson

March 18, 2024

5  out of  5
rating by Curtis Johnson
"Andrea helped save me hundreds a month!! I was honest about my prior situation and she took the time to find me the best possible insurance for my family. I am truly grateful and am now a lifetime member. THANK YOU STATE FARM!!!"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers. Scott Southland State Farm"
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MARK MUSYOKA

January 29, 2024

5  out of  5
rating by MARK MUSYOKA
"Customer service is 10/10. They were very patient and answered all the questions that I had."
We responded:
"Thank you Mark for the great review! Scott Southland State Farm"
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myrna kennedy

January 18, 2024

5  out of  5
rating by myrna kennedy
"They really work with you. And they are VERY understanding. They hear a client needs and not out to get all your money."
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jennifer ferwerda

January 8, 2024

5  out of  5
rating by jennifer ferwerda
"Andrea, from Scott Southland's office, has been a pleasure to work with. She helped me with a policy issue I was having and kept me up to date on the status, following through until the issue was resolved."
We responded:
"Jennifer, thank you for taking the time to leave us a 5 star review. Andrea is the best! Thank you for recognizing her. She treats everyone like family! Scott Southland State Farm"
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Brittany Carter

November 16, 2023

5  out of  5
rating by Brittany Carter
"I have been with this company a couple years now and they have been absolutely amazing to me! Emily is so great to speak with as well. She’s helped me with any problems I’ve had. Thank you guys for being amazing!"
We responded:
"Brittany, Thank you for the great review and trusting our team with your Insurance needs. Scott Southland State Farm"
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Bradee Kerkstra

August 25, 2023

5  out of  5
rating by Bradee Kerkstra
"Customer service experience was knowledgeable and professional."
We responded:
"Bradee, Thank you for sharing your experience with our agency. Scott Southland State Farm"
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Leah

August 4, 2023

5  out of  5
rating by Leah
"Very helpful and always excellent customer service. They go above and beyond."
We responded:
"Leah, Thank you for the great review! We appreciate your feedback. Scott Southland State Farm"
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Tyler Peterson

July 19, 2023

5  out of  5
rating by Tyler Peterson
"Karley was very amazing with helping me get setup with insurance. Walked me through any questions I had, helped clarify anything I needed and was very patient and kind. Highly highly recommend this office and its people to help you out with your insuring needs. Happy customer."
We responded:
"Thank you so much! Karley is awesome! We appreciate you recognizing all her hard work. Scott Southland State Farm"
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Kathy Laninga

May 28, 2023

5  out of  5
rating by Kathy Laninga
"Love my state farm insurance. And Mr. Scott is one of the best insurance agents I've ever been helped by."
We responded:
"Thank you, Kathy, for the 5-Star review, happy to hear you had a 5-Star experience with us! - Scott Southland State Farm"
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steve baker

April 11, 2023

5  out of  5
rating by steve baker
"Working with Chris Karsten was truly amazing. The whole experience was incredible. I highly recommend letting him quote your insurance needs."
We responded:
"Thank you so much for the great review, Steve, we love working with you! - Scott Southland State Farm"
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T

March 6, 2023

5  out of  5
rating by T
"Scott (as well as his employees) are the best! Scott is an upfront, honest and caring person! Don’t go to anyone else! 5 stars!"
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Pam Zegunis

February 14, 2023

5  out of  5
rating by Pam Zegunis
"I have been with State Farm for over 10 years. The customer service and prices have been so amazing that I stayed with State Farm even when I lived in Alaska. The Scott Southland branch has always answered my calls (even during lunch), and has always helped me find great solutions to my car and rental insurance needs. Absolutely recommend using them."
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Betsy Merkins

January 15, 2023

5  out of  5
rating by Betsy Merkins
"Great office! Andrea was very helpful! Thank you!"
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jamilyn ruwersma

January 12, 2023

5  out of  5
rating by jamilyn ruwersma
"Great customer service and helpful with roadside assistance. Andrea is helpful and patient. Have a blessed day!"
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Andrea Bylsma

January 11, 2023

5  out of  5
rating by Andrea Bylsma
"Got a cheaper quote than anywhere and switched all of policies without a problem! Awesome office staff too. It’s so nice to call and get a real person who actually can help you! Thank you Andrea!!"