State Farm® Insurance Agent Scott Southland
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Prabhu
August 16, 2025
4
out of
5
rating by Prabhu
"Updated review: After posting my initial review, Chris personally reached out to me. He patiently listened to my concerns and carefully worked out the necessary steps to address them. Scott also went above and beyond with continuous follow-up calls, keeping me updated until the system reflected the changes. I truly appreciate the effort—Scott made sure I never felt left on my own, showing that they genuinely care about resolving customer concerns. Thank you Chris and Scott. Original review: Had a bad customer service experience. The person who answered the call did not have the knowledge of the policy eligibility requirements. Had to reach out to them multiple times for the same service. Still waiting for the problem to be addressed."
We responded:
"Your feedback is valued, and we appreciate the 4 stars! We’re so glad you had a good experience with us. Thank you for choosing State Farm for your insurance needs. Scott Southland State Farm"
Dawn
August 15, 2025
5
out of
5
rating by Dawn
"Hands down the best insurance office in west Michigan! The office staff goes above and beyond, every time! 100/10 recommend every time! They are patient, highly professional, competent and caring!"
We responded:
"Thank you so much for your incredible feedback! We're thrilled to hear that our team consistently goes above and beyond to provide you with exceptional service. Your kind words about our professionalism, patience, and care truly mean a lot to us. We appreciate your 100/10 recommendation and look forward to continuing to serve you with the same dedication! Scott Southland State Farm"
Dawn Rosel
August 15, 2025
5
out of
5
rating by Dawn Rosel
"Hands down the best insurance office in west Michigan! They go over and above every time! 100/10 recommend!"
We responded:
"Thank you so much for your incredible feedback! We're thrilled to hear that our team consistently goes above and beyond to provide you with exceptional service. Your kind words about our professionalism, patience, and care truly mean a lot to us. We appreciate your 100/10 recommendation and look forward to continuing to serve you with the same dedication! Scott Southland State Farm"
Todd Rodgers
August 14, 2025
5
out of
5
rating by Todd Rodgers
"Some of the nicest people you will ever talk to very friendly and helpful 👍"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Scott Southland State Farm"
Rachel Katt
July 29, 2025
5
out of
5
rating by Rachel Katt
"The team at Scott Southland Insurance has always been friendly, responsive, and easy to work with."
We responded:
"Thank you for your wonderful feedback! We're glad to hear that our team at Scott Southland Insurance has been friendly, responsive, and easy to work with. Providing excellent service is our top priority, and your kind words mean a lot to us. We look forward to continuing to assist you with all your insurance needs! Scott Southland State Farm"
Samantha Andrews
July 25, 2025
5
out of
5
rating by Samantha Andrews
"I’ve been with this State Farm for a few years now and insure 2 vehicles. Great coverage, price and the employees are awesome! I recommend Shelby, she is great!"
We responded:
"Thank you so much for your kind words and continued trust in our State Farm agency! We're thrilled to hear that you’re happy with your coverage, pricing, and the service you’ve received. Shelby will be delighted to know she made such a positive impact. We truly appreciate your recommendation and look forward to serving you and your vehicles for many years to come!"
Jeff Mc George
July 24, 2025
5
out of
5
rating by Jeff Mc George
"Very happy with the customer service and quick response from this office. All my questions were addressed promptly and professionally. I would highly recommend giving them a call to compare services. Shelby was especially helpful and offered some additional services that I hadn’t thought of adding."
We responded:
"Thank you so much for your kind words and positive feedback! We're thrilled to hear that Shelby and our team provided you with prompt, professional service and were able to assist you with additional options. Your recommendation means a lot to us. Scott Southland State Farm"
Andrew Onyaiti channel
July 17, 2025
5
out of
5
rating by Andrew Onyaiti channel
"The person I spoke to was patient, understanding and helpful throughout the all conversation"
We responded:
"Thanks Andrew! We're delighted to hear that our team member was patient, understanding, and helpful during your conversation. We strive to provide excellent service and your feedback means a lot to us. Scott Southland State Farm"
Don Hooker
July 10, 2025
5
out of
5
rating by Don Hooker
"Shelby is just fantastic, patient and thorough. She is a great addition to this agency."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Shelby provided you with such a positive experience. She truly is a valuable member of our team, and your feedback means a lot to us. We look forward to continuing to serve you! Scott Southland State Farm"
Amanda D
July 2, 2025
5
out of
5
rating by Amanda D
"Quick, easy, and super friendly! Not to mention the prices are amazing!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you found our service quick, easy, and friendly. Providing great value at amazing prices is something we strive for, and your feedback means a lot to us. We look forward to serving you again soon! Scott Southland State Farm"
Salvatore Provenzano
June 28, 2025
5
out of
5
rating by Salvatore Provenzano
"Great people in this office they guide you , they answer your questions they get back at you as they say (love their multiple car discount) They only ONE call away every time needed."
We responded:
"Thank you for your wonderful review! We're so glad to hear that our team has been helpful, responsive, and that you appreciate our multiple car discount. Providing excellent service and support is our top priority, and your kind words mean a lot to us. We're always just one call away whenever you need us! Scott Southland State Farm"
Rick Armitage
June 24, 2025
5
out of
5
rating by Rick Armitage
"They are some of the best people they are always helping"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team has been helpful and supportive. We truly appreciate your feedback and look forward to continuing to assist you! Scott Southland State Farm"
Corinne G.
June 20, 2025
5
out of
5
rating by Corinne G.
"Great guy and an attentive agent. His staff is also equally cordial. 2025 update - Still with this office and continue to praise their support. It's a wonderful team!"
We responded:
"Thank you so much for your kind words and continued trust in our team! We're thrilled to hear that you’ve had a consistently positive experience with us over the years. Our goal is always to provide attentive and friendly service, and it’s wonderful to know that our efforts have made a difference. We look forward to supporting you for many more years to come! Scott Southland State Farm"
Job Murphy
June 17, 2025
5
out of
5
rating by Job Murphy
"I’ve been with this company for a very long time. They’ve always treated my family and I very well always informative. Very knowledgeable always courteous very professional thank you guys."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Scott Southland State Farm"
Abraham Ortiz
June 12, 2025
5
out of
5
rating by Abraham Ortiz
"Everyone I spoke to was super helpful and quick from beginning to end of my claim. The mechanic I chose had to take some time to get everything sorted out on their end but I was reached out too consistently the entire time and all oy questions were answered on the spot."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our team and that your questions were addressed promptly. It's great to know that our communication made a difference during your claim process. We appreciate your patience with the mechanic, and we're glad you felt supported throughout. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Scott Southland State Farm"
Nancy Forrest
June 11, 2025
5
out of
5
rating by Nancy Forrest
"Everyone in this office is friendly, respectful, and very helpful. Emily was great today."
We responded:
"Thank you for sharing your positive experience with Emily! We're glad to hear that she was able to assist you with all your insurance questions and provide you with excellent service. We appreciate your feedback and look forward to continuing to meet your insurance needs. Scott Southland State Farm"
Nancy Forrest
June 11, 2025
5
out of
5
rating by Nancy Forrest
"Everyone in this office is friendly, respectful, and very helpful. Emily was great today."
We responded:
"Thank you for sharing your positive experience with Emily! We're glad to hear that she was able to assist you with all your insurance questions and provide you with excellent service. We appreciate your feedback and look forward to continuing to meet your insurance needs. Scott Southland State Farm"
July Ramirez
June 4, 2025
5
out of
5
rating by July Ramirez
"Comunicación is great!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Scott Southland State Farm"
Kiara Dandridge
May 20, 2025
5
out of
5
rating by Kiara Dandridge
"I love state Farm I will not switch to another insurance company if they paid me to . I have try others and State Farm is where it’s at there for there people."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Scott Southland State Farm"
William Vereecken
May 13, 2025
5
out of
5
rating by William Vereecken
"Thank you for all the help Shelby.You were wonderful"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Scott Southland State Farm"
Sadie Nash
May 7, 2025
5
out of
5
rating by Sadie Nash
"Very helpful and easy to work with. Better coverage at a lower price! Happy that I made the switch."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Scott Southland State Farm"
Russell Porteous
February 1, 2025
1
out of
5
rating by Russell Porteous
"I used State Farm for a jump start on my car a couple times since it was included on my coverage. Come the cold weather, I needed another jump start. I went to request the service but was unable to request it. I called their office and was informed that it was taken off because I used the service too much. I was not informed of the change and I was left unable to get to work. So much for *...a good neighbor.* On the bright side, my monthly bill is credited $1.25ish for the inconvenience."
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. On August 30, 2024, State Farm notified you by mail that due to the frequency of use you would be losing the Emergency Road Service effective November 1, 2024. On December 18th, our office had an additional conversation with you confirming you were aware of the change. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."
Jacob Taylor
January 23, 2025
5
out of
5
rating by Jacob Taylor
"Most caring and friendly. I love how she went out of her way to make sure I was able to pay independently and get me logged in on the statefarm app. Best insurance representative I ever had"
We responded:
"Thank you so much for your kind words! Providing excellent service and ensuring our clients feel empowered is our top priority, and it’s wonderful to know that Tania went above and beyond to assist you. Your feedback truly motivates us to continue delivering the best service possible. If you need any further assistance, please don’t hesitate to reach out. We’re here to help! Scott Southland State Farm"
Sue
January 6, 2025
5
out of
5
rating by Sue
"Very customer service friendly and extremely helpful."
We responded:
"Thank you so much for taking the time to leave us such a wonderful review! We’re thrilled to hear that you found our customer service friendly and helpful. Our team works hard to ensure that every customer has a positive experience, and your feedback truly motivates us to keep up the good work. We look forward to serving you in the future! Scott Southland State Farm"
Carina Cisneros
December 31, 2024
5
out of
5
rating by Carina Cisneros
"I recently completed my first six months with State Farm and I couldn’t be happier. Karely went above and beyond to help me with my policy. She answered all my questions and did her absolute best to get me a great rate with full coverage. I always get such a quick response from her and know she’s an email or phone call away. I’d highly recommend Karely with State Farm to any of my friends or family."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Scott Southland State Farm"